I am delighted to invite you to the defense of my doctoral thesis! Together, I would like to celebrate this important milestone with you and mark the conclusion of my PhD journey. On this page, I’ll provide you with more detailed information about my defense.
✨ Title of the thesis:
Design for Customer Delight – Advancing Customer Delight Research as a Design Science
📅 When:
Wednesday, December 4, 2024
📍 Where:
University of Twente, Drienerlolaan 5, 7522 NB Enschede, Netherlands
🕓 Program:
16:30 – 16:45 | Introductory Presentation
📍 Location: Waaier, Prof. dr. G. Berkhoff-Zaal
I will present my research topic and main findings in a 12-minute talk. 🎤
16:45 – 17:30 | Defense
📍 Location: Waaier, Prof. dr. G. Berkhoff-Zaal
In an engaging Q&A session, the examination committee will ask questions about my work. The end will be traditionally marked by the beadle. ❓
17:30 – 18:00 | Deliberation & Announcement of Results
📍 Location: Waaier, Prof. dr. G. Berkhoff-Zaal
While the committee deliberates, we’ll wait in anticipation. Then the results will be announced! 🎓
18:00 – 19:30 | Reception
📍 Location: Waaier, Foyer
Toast with me! Soft drinks, juices, beer, wine, and snacks will be available. 🍾
20:00 – 23:00 | Dinner
📍 Location: UPARK Restaurant
Enjoy a rich buffet with local specialties, vegan options, and delicious meat and fish dishes. 🍽
From 23:00 | Party
📍 Location: Enschede city center
Let’s finish the evening downtown and celebrate together! 🎉
🚗 Getting There:
For parking, I recommend Parking P2. Here’s the link for navigation:
🅿️ Parking P2 on Google Maps
The following map shows the best route to reach Waaier.
👨🏫 Examination Committee:
- Chair: Prof. Dr. Ir. H.F.J.M. Koopman, University of Twente
- Supervisor: Prof. Dr. Ir. J. Henseler, University of Twente
- Co-Supervisor: Dr. P. Scheffler, University of Twente
- Member: Prof. Dr. Ir. J.I.M. Halman, University of Twente
- Member: Dr. R. Harms, University of Twente
- Member: Prof. Dr. G. Romme, Eindhoven University of Technology
- Member: Prof. Dr. S. Loureiro, University Institute of Lisbon
🌐 Livestream:
For those who cannot attend in person, there will be an option to follow the defense via livestream:
[The link to the livestream will be available soon]
I look forward to seeing you there!
Warm regards,
Raphael